Question 1

What are the delivery times?

Accepted Answer

Items in stock ship within 24–48 working hours of order confirmation, with delivery across Italy in 2–4 working days. For made-to-specification items we confirm the date with the quotation.

Question 2

Do you ship abroad?

Accepted Answer

Yes: we handle export on request to the European Union and non-EU countries. Tell us destination and volumes and we send transport costs and lead times with the offer.

Question 3

How are shipping costs calculated?

Accepted Answer

Costs depend on weight, volume and destination. For recurring orders we agree dedicated transport terms and scheduled deliveries on the items your department cannot run out of.

Question 4

Can I collect the goods at your premises?

Accepted Answer

Yes, collection is possible at our warehouse in Via Pietro Nenni, 27, 80018 Mugnano di Napoli (NA) during opening hours. We let you know when the order is ready.

Question 5

How do I request a return?

Accepted Answer

Write to info@giadabyassunto.it with the order number, item code and reason. We confirm the return authorisation and shipping instructions: goods must be returned intact and in their original packaging.

Question 6

How long do I have to return an item?

Accepted Answer

Return requests must be sent within 14 days of receipt. Cut, customised or made-to-specification items are not standard returns: in those cases we assess each request individually.

Question 7

What if goods arrive damaged or non-conforming?

Accepted Answer

Report it within 48 hours of delivery with a few photos of the parcel and item. We replace the item or issue a credit note, with no transport cost on your side.

Question 8

How and when is the refund issued?

Accepted Answer

After checking the returned goods we issue a credit note or refund on the original payment method within 10 working days.

Question 9

Which payment methods do you accept?

Accepted Answer

Advance bank transfer, credit card and, for regular customers, deferred payment on terms agreed with our sales office.

Question 10

Are prices VAT inclusive?

Accepted Answer

No: sales are reserved to companies and professionals and all prices are shown excluding VAT. Invoices apply the statutory rate, or the exemption regime for intra-EU and export sales.

Question 11

Do I receive an electronic invoice?

Accepted Answer

Yes: we issue electronic invoices to your recipient code or certified email. For foreign customers we send a PDF invoice to the address on file.

Question 12

How do I contact support?

Accepted Answer

Write to info@giadabyassunto.it or call +39 081 571 24 35. We are open Monday to Friday, 8:30–13:00 and 14:30–18:30.

Question 13

Can I get technical support in choosing materials?

Accepted Answer

Yes: describe the operation, the material and the machine in use. Our technical office indicates the right item and, where useful, prepares a trial sample before the order.

Question 14

What is the difference between direct checkout and requesting information?

Accepted Answer

With checkout you buy listed items straight away. With the information request you build a list and receive a dedicated offer with volume pricing, technical alternatives and lead times.

Question 15

Are the items shown online always available?

Accepted Answer

Most items are ready for shipment from our warehouse. For items marked "on request" we confirm quantities and lead times within one working day.

Question 16

Is there a minimum order?

Accepted Answer

We work with professional packs and selling multiples shown on each product page. For specific needs we assess together the supply that best fits your production volume.

Question 17

Can you hold dedicated stock for my company?

Accepted Answer

Yes: on critical items we plan dedicated stock and automatic replenishment, so your lines don't stop during peak periods.

Question 18

How should adhesives, solvents and sprays be stored?

Accepted Answer

In a dry, ventilated room away from heat sources and direct light, with containers tightly closed. Always follow the safety data sheet and the expiry dates on the batch.

Question 19

How do I store threads and tapes to preserve performance and colour?

Accepted Answer

Keep cones in their original packaging, protected from dust, humidity and direct light. Use homogeneous batches within the same order to avoid tonal shifts on visible stitching.

Question 20

Do I receive technical and safety data sheets?

Accepted Answer

Yes: on request we send technical data sheets, safety data sheets and, where applicable, the manufacturer's declarations of conformity for every item supplied.

Question 21

Can I request samples before ordering?

Accepted Answer

Yes: for threads, tapes, accessories and components we prepare trial samples so you can validate performance, hold and colour on your own production.

Frequently asked questions

Shipping and delivery

Returns and refunds

Payment methods

Customer support

Product availability

Product use and storage

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